Tender Details

Country: Brazil
Summary: Hiring a Unified it Service Management (Itsm) Solution for 24 Months, Including Implementation and Support, with Team Training and Assisted Operation by the Contractor, Duly Described...
BRT Ref No: 87866823
Deadline: 12 Sep 2023
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: 669/2023
Purchaser's Detail:
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Description:
Purpose: Electronic Auction - Contracting of a unified IT service management solution (ITSM), for 24 months, including implementation and support, with team training and assisted operation of the contractor, duly described, characterized and specified in this Public Notice and/or in the Term of Reference492584800e8c8d91eb93b064ebe674eba, pursuant to the law.
UASG Code: 986001
Public Notice from: 08/25/2023 from 8:00 am to 5:59 pm
Proposal Submission: from 08/25/2023 to 08:00 am
Unified IT Service Management (ITSM) solution for 24 months on service model (Named Analysts).
Quantity: 24
Unified IT Service Solution492584800e8c8d91eb93b064ebe674eband IT service management (ITSM), for 24 months, in the service model (Competitor Analysts).
Quantity: 24
Service Portal
Quantity: 24
Service Platform (Chatbot) with artificial intelligence.
Quantity: 24
Asset management platform.
Quantity: 24
Remote access solution492584800e8c8d91eb93b064ebe674eb(Competitor Analysts).
Quantity: 24
Network Events Management and Monitoring Platform.
Quantity: 24
Deployment services and complete configuration of the unified IT service management solution (ITSM) and its components.
Quantity: 2016
Technical support
Quantity: 120
Trei492584800e8c8d91eb93b064ebe674eb05 (five) classes.
Quantity: 120
Assisted operation.
Quantity: 2016
G1
Quantity:
Documents:

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Hiring a Unified it Service Management (Itsm) Solution for 24 Months, Including Implementation and Support, with Team Training and Assisted Operation by the Contractor, Duly Described... - Brazil Tender

The CITY HALL OF RIO DE JANEIRO, a Government sector organization in Brazil, has announced a new tender for Hiring a Unified it Service Management (Itsm) Solution for 24 Months, Including Implementation and Support, with Team Training and Assisted Operation by the Contractor, Duly Described.... This tender is published on BrazilTenders under BRT Ref No: 87866823 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2023-09-12.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.