Tender Details

Country: Brazil
Summary: Hiring a Specialized Company for the Development and Implementation of Humanized Service Support, Aiming to Use a Dedicated Platform to Meet the Needs Of...
BRT Ref No: 94375340
Deadline: 09 Jan 2024
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: 24/2023
Purchaser's Detail:
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Description:
Object: Electronic Auction - Hiring a specialized company for the development and implementation of humanized service support, aiming through the use of a dedicated platform to meet operational needs related to the reception of vulnerable groups, cplanning the provision of equipment, software and service stations, to be made available by a specialized company, through outsourced labor, as per specifications in Annexes I of the Notice.
UASG Code: 925801
Notice from: 27/12/ 2023 from 08:00 to 12:00 and from 12:19981d172c851bd4e8a1788d5726c2d301 to 17:00
Proposal Delivery: from 12/27/2023 at 08:00
1st LEVEL SERVICE - specialized workforce in teleservices. 24 (twenty-four) uninterrupted hour service.
Quantity: 132
1ST LEVEL ASSISTANT - workforce specialized in teleservice. Posted during business hours,from 8:00 am to 12:00 pm and 2:00 pm to 6:00 pm, or 1:00 pm to 5:00 pm.
Quantity: 170
2ND LEVEL ATTENDANT - specialized workforce in customer service. Available during business hours, from 8:00 am to 12:00 pm and 2:00 pm to 6:00 pm, or 1:00 pm to 5:00 pm.
Quantity: 160
SUPERVISOR - special laborspecialized in customer service management. 24 (twenty-four) uninterrupted hour position.
Quantity: 17
SUPERVISOR- workforce specialized in customer service management. Available during business hours, from 8:00 am to 12:00 pm and 2:00 pm to 6:00 pm, or 1:00 pm to 5:00 pm.
Quantity:24
COORDINATOR - workforce specialized in customer service management for the entire team. Available during business hours, from 8:00 am to 12:00 pm and 2:00 pm to 6:00 pm, or 1:00 pm to 5:00 pm.
Quantity: 18
FIXED SELF-SERVICE TERMINAL - computerized system integrated with the customer service systemment, solution consisting of software, hardware, physical and technological structure.
Quantity: 170
SELF-SERVICE TERMINAL UNDER...
Documents:

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Hiring a Specialized Company for the Development and Implementation of Humanized Service Support, Aiming to Use a Dedicated Platform to Meet the Needs Of... - Brazil Tender

The SECRETARY OF STATE FOR PUBLIC SECURITY, a Government sector organization in Brazil, has announced a new tender for Hiring a Specialized Company for the Development and Implementation of Humanized Service Support, Aiming to Use a Dedicated Platform to Meet the Needs Of.... This tender is published on BrazilTenders under BRT Ref No: 94375340 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2024-01-09.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.